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CCTS Compliance Monitoring Report 2018
Executive Summary CCTS launched its Compliance Monitoring and Enforcement Program in 2018. In the inaugural year of the program we found: 49 service provider brands failed to certify that theyRead More
Protected: 2018 Compliance Monitoring Report
Table of Contents I. About the CCTS II. About the CCTS’ Compliance Monitoring and Enforcement Program III. Requirements, Monitoring Activities and Results Carrying out the Public Awareness Plan Compliance withRead More
Annual and mid-year reports
We publish both annual reports and mid-year reports that describe our activities, highlight our key accomplishments, provide statistics about the complaints we receive, and supply important information for the public.Read More
The CCTS is actively committed to effective and efficient customer service in all areas, including our complaint-handling activities. Our standards for performance are modeled on the guiding principles described byRead More