The CCTS is an independent organization dedicated to resolving customer complaints about telecommunications and TV services. If you have not been able to resolve a complaint directly with your service provider, we may be able to help — and you can expect a fair and impartial resolution.
We’re Canada’s national and independent organization dedicated to resolving customer complaints about telecommunications and television services, fairly and free of charge. ASL versionRead More
We can help you with most complaints about telecommunications and television services. ASL versionRead More
Participating Service Providers
Here is a list of our Participating Service Providers. You can use this page to visit the websites of our participating providers or you can select a provider from theRead More
Mission, vision and values
Our mission To provide outstanding dispute resolution service to Canadian consumers, telecommunications and television service providers, and always to adhere to our core values and Performance Standards Our vision WeRead More
The CCTS ensures its independence and effectiveness through the use of industry-leading corporate governance practices.Read More