Case Studies

Since 2007 the CCTS has handled thousands of complaints, here are some examples.

Mr. D cancelled TV and internet services with his provider. However, the service provider continued to bill him after cancellation, with the first two months’ charges being automatically billed to his credit card. Mr. D called his service provider to …



Mr. C called his service provider to inquire about available loyalty promotions related to his wireless service. He was informed that a promotion would be available to him the following month, in which he would receive 10 GB of data …




Ms. B requested that an internet service provider install service at her home and was charged a $500 installation fee on her credit card. The internet service provider wasn’t able to install the service and promised Ms. B that she’d …