July 31, 2020

The CCTS is pleased to announce that FibreStream Inc. is now a Participating Service Provider. Customers who have not been able to resolve a dispute directly with this service provider …

May 31, 2020

The CCTS is pleased to announce that Quantum Internet Solutions and Netspectrum are now Participating Service Providers. Customers who have not been able to resolve a dispute directly with these …

May 12, 2020

CCTS records a 12% decrease in complaints   Ottawa (May 12, 2020) – The Commission for Complaints for Telecom-television Services (CCTS) reports today in its Mid-Year Report a 12% decrease …

April 8, 2020

During the pandemic, many telecom and television customers are having difficulty contacting their service providers. If you are one of those customers, should you file a complaint? The CCTS mandate …

March 31, 2020

The CCTS is pleased to announce that RTC Havre-Saint-Pierre, eTor Networks and Redbox Wireless are now Participating Service Providers. Customers who have not been able to resolve a dispute directly …

January 31, 2020

The CCTS is pleased to announce that Total Cable Services, iTeraTEL, and POYNT360 are now Participating Service Providers. Customers who have not been able to resolve a dispute directly with these service providers …

January 31, 2020

Effective January 31, 2020, the CCTS begins administering the new Internet Code, issued by the Canadian Radio-television and Telecommunications Commission (CRTC) in July 2019. In recent years, the CCTS has …